Key Collection & Initial Assessment
Your first official step into homeownership. Learn what to check and document during your initial inspection.
Key collection day marks the official start of your homeownership journey. This critical phase involves thorough inspection, defects documentation, and understanding your rights and responsibilities as a new BTO owner.
The Key Collection Day
Your appointment at HDB Hub is more than just getting keys. It's your first official step into homeownership and the start of your renovation clock.
What Happens During Key Collection
- Identity verification and document signing
- Collection of keys and access cards
- Briefing on defects liability period
- Collection of defects inspection form
- Handover of important documents
Essential Items to Bring
- Identity cards (all owners must be present)
- Marriage certificate (if applicable)
- HDB appointment letter
- Payment receipt for initial payment
- Power of attorney (if someone collecting on your behalf)
The Critical First Site Inspection
Within 7 days of key collection, conduct a thorough inspection. This isn't just about finding defects - it's about understanding your canvas.
Structural Elements Check
- Check all walls for cracks (mark with tape)
- Test for hollow sounds in walls (potential defects)
- Verify beam positions match floor plan
- Check ceiling for water marks or cracks
Windows & Doors Testing
- Test all windows open/close smoothly
- Check window seals for gaps
- Verify main door alignment and locks
- Test door closer mechanism
Flooring Inspection
- Check for uneven surfaces using marble or ball test
- Look for cracks or chips in screed
- Verify floor trap positions
- Test water ponding in service yard
Electrical & Plumbing Systems
- Test all power points with phone charger
- Check DB box labeling and breakers
- Verify doorbell and intercom function
- Turn on all taps, check water pressure
- Look for leaks under sinks
- Test toilet flush mechanism
Understanding Your Defects Liability Period
HDB provides a 12-month defects liability period (DLP) for new flats. Understanding what's covered is crucial for protecting your investment.
Covered Defects
- Ceiling cracks and spalling concrete
- Water seepage (not due to renovation)
- Defective doors and windows
- Electrical and plumbing issues
- Floor hollowness or cracks
- Paint defects on pre-painted areas
Not Covered
- Damage from renovation works
- Normal wear and tear
- Modifications you make
- Pest issues
- Condensation problems
Pro Tip: Document everything with photos and submit defects report within 7 days for fastest resolution. Take photos with date stamps and multiple angles.
Key Collection Day Checklist
7-Day Defects Inspection Checklist
Remember These Key Points
- Inspect thoroughly within 7 days - this is your only chance
- Document all defects with photos and written descriptions
- Submit defects report promptly for faster resolution
- Budget for hidden costs (S$400-600 minimum)
- Keep all documentation for future reference
Common Mistakes to Avoid
- Rushing through inspection without proper documentation
- Missing the 7-day defects reporting deadline
- Not testing electrical and plumbing systems
- Forgetting to check ceiling and high areas
- Starting renovation before defects are fixed
Pro Tips
- Bring a friend who has renovated before for second opinion
- Use blue painter's tape to mark all defects visibly
- Take videos of water flow and door operations
- Create a WhatsApp group for defects documentation
- Schedule defects rectification before renovation starts